Privacy Policy
  1. * All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  2. * WE1l will not pass any debit/credit card details to third parties
  3. * WE1l takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, http://www.we1l.com cannot guarantee the security of any information that is disclosed online.
  4. * The WE1l is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  5. * The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Payment Ways
  1. * We1l.com offers 2 methods of payments: Cash on Delivery and Credit Card
  2. * We accept Visa and MasterCard cards.
  3. * Most credit cards have a two-factor authentication process. After filling out the credit card information and confirming the payment, you will be directed to a page prompting you for a pin or a password. This additional security step is issued and controlled by your bank.
Shipping Policy

Thank you for visiting and shopping at We1l.com . We1l Provides shipment towards all UAE Cities and All Countries across the Arab Gulf . Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

  1. Shipment processing time
  2. * All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
  3. Shipping rates & delivery estimates
  4. 1 - UAE: Shipping charges for your order will be calculated and displayed at checkout.
  5. Shipment method Estimated delivery time Shipment cost
    Standard 3-5 business days 12.95 AED
    Two Days 2 business days 15.95 AED
    Overnight * 1-2 business days 19.95 AED
    * Overnight delivery is only available for orders with delivery addresses within the continental United Arab Emirates.
  6. 2 - Gulf Countries / International Shipping : Shipping charges for your order will be calculated and displayed at checkout.
  7. Shipment method Estimated delivery time Shipment cost
    Standard 3-5 business days 25.95 AED
    Four Days 4 business days 35.95 AED
    * All Customs , Duties and taxes applied to your order will be included in the price . All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
    * We will be using couriers such as Fetcher – FedEx - Uber
    Note: We will not trade with or provide any services to OFAC and sanctioned countries
  8. Shipment confirmation & Order tracking
  9. * You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Returns & Refund Policy

We1l hopes that you will be delighted with your order.

Our return policy is valid if you are not completely satisfied with any product due to (a) defects in design, materials and workmanship, (b) unsatisfactory quality or fit for the purposes for which they are intended, or (c) the products being past their expiry date after the goods were delivered.

We are happy to offer a refund, exchange or replacement on all goods returned to us within Five days of your receipt of goods provided they are in their original, unopened and unused condition.

Sale items purchased online cannot be returned or exchanged. Please follow the 4 steps outlined below to return your goods to We1l:

  1. Step 1.
  2. * Please email contact our customer services team at customerservice@we1l.com to notify them of the product you would like to return. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
  3. Step 2.
  4. * Once you have received a confirmation that we will accept a return for your product, please make sure you indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that your return package and the goods are wrapped securely are in the same outer packaging in which you received them.
  5. Step 3.
  6. * Please schedule a return for your package with the courier provider designated by our Customer Care Team. You must also provide the pre-printed shipping label supplied with your order documentation.
  7. Step 4.
  8. * All returned goods will be examined upon receipt. You will be notified immediately that we are unable to offer refunds, replacements or exchanges if your product has been opened or used. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow up to 30 working days for your refund, replacement or exchange to be processed. Your payment for the goods will be refunded by We1l as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges will be paid by We1l.
Cancellation Policy
  1. * In addition to our returns policy you have the legal right to cancel your order within 24 hours, you may cancel your order by logging into my account. After the 24 hours your order will be in the processing phase . If your order has been processed and handed over for dispatch your order falls under the returns policy stated above. Please see the cancellation right section in our terms and conditions.
  2. * Your statutory rights are not affected.
By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy, and our Terms of Service.